Returns, Refunds and Cancellation Policy
Your point of contact
Send your request to GlobaltrDistribucion@gmail.com or contact our WhatsApp number. Include your name, order reference and the email used to purchase. Explain the issue if relevant. You do not need to give a reason to exercise a withdrawal right that does not require one.
International policy and admitted sales
This is an international policy for orders we accept, not a policy limited to Spain. Our 15-day commercial change-of-mind period applies to eligible accepted purchases. Product and destination restrictions are disclosed in our Shipping Policy and quotation before payment. Mandatory rights applicable to a particular sale remain available, including any greater protection. We decline new orders where we cannot satisfy the applicable delivery, return or legal requirements.
Return destination and logistics
Before we accept payment, your written quotation or order conditions identify the applicable return destination, country, available return route and who pays the direct return costs. Where required, we also provide an estimate of costs, particularly for goods that cannot normally be returned by post. We do not accept payment for an order whose return arrangements have not been confirmed.
A return may be sent directly to a supplier warehouse or delivered to a designated carrier or logistics collection point that forwards it to the warehouse. These options are used only when the receiving location and service have been confirmed for your order. We do not represent that an agreement with any named postal or logistics company is already in place.
We coordinate returns with different logistics providers. When a return is arranged, we select an available service that best combines convenience for the customer, cost and speed, taking account of the product and the return destination. We communicate the selected provider, return instructions and any cost payable by the customer before the parcel is handed over. This selection respects the return conditions disclosed before payment and applicable consumer rights; it does not introduce undisclosed customer charges or delay a statutory remedy.
Contact Global Trend Distribution LLC to obtain the order-specific delivery instructions, recipient, exact address and any label or tracking details. This coordination does not make statutory withdrawal conditional on discretionary approval or shorten the applicable deadlines. Do not send a package to an unconfirmed location. Our registered address in Albuquerque identifies the company; it is not a confirmed parcel-return facility. We remain your seller and point of contact even when a carrier or supplier receives the goods.
Change of mind
Our commercial change-of-mind policy gives you 15 calendar days to notify us, counted from the day after you or your designated recipient receives the goods. After notification, send the goods back within 14 calendar days, subject to any longer period required by applicable law. These are separate deadlines: the first is for notifying us, the second for dispatching the return. Any greater statutory protection remains available. An item supplied from a warehouse after your request is not automatically a personalised product.
Ordinary items such as T-shirts, trousers, footwear and electronics are eligible under these conditions. The hygiene exception below does not exclude a product merely because of its category.
You may inspect goods as you would reasonably inspect them in a shop. Any deduction for diminished value must have a lawful, explained basis; there is no automatic 50% deduction. Follow the return arrangements disclosed before payment and the order-specific shipping instructions we provide.
For change-of-mind returns, you bear the direct return cost only if this was disclosed before purchase and applicable law permits it. We bear the cost where disclosure or law requires us to do so.
Hygiene and intimate garments
For change-of-mind returns, we may apply a health or hygiene exception to qualifying intimate garments, including underwear, briefs, bras, socks and swimwear, only where the actual product and applicable law permit it. Where mandatory rules require these conditions, the exception concerns goods delivered with a genuine hygiene seal, unsealed after delivery and no longer suitable for return for health or hygiene reasons. A product is not automatically excluded simply because it is underwear or touches the body. Ordinary transport packaging is not by itself a hygiene seal.
If a hygiene exclusion applies to a particular product, we identify it and the circumstances in which it applies before payment. Unworn goods with an intact hygiene seal remain eligible under the return policy. Use beyond reasonable inspection may justify a lawful, explained reduction for diminished value; it does not automatically remove a statutory withdrawal right.
This exception is only about change of mind. It does not remove rights concerning defective, damaged, incorrect or misdescribed goods, or legal guarantees. You may contact us about such issues even for intimate garments and swimwear.
Defective, damaged or incorrect goods
Contact us when you identify an issue. We provide the remedy required by applicable law and the contract, which may include repair, replacement, an appropriate price reduction or a full refund. Necessary return costs for defective or incorrect goods are borne by us. Statutory conformity and warranty rights are not limited to the change-of-mind period.
Full refunds
Where a full refund is due, we refund the applicable amounts, including standard outbound delivery charges where required. For a valid statutory withdrawal, reimbursement is made without undue delay and within the applicable legal deadline; where the EU 14-day rule applies, this runs from the withdrawal notice. We may withhold reimbursement until goods are received back or evidence of dispatch is supplied, to the extent the law permits. Any lawful exception concerning upgraded delivery charges or diminished value is explained, not applied as a fixed percentage.
For approved voluntary refunds outside a statutory withdrawal, we initiate payment within 14 calendar days after the refund agreement and any agreed return requirement is satisfied. Shorter legal deadlines take priority. Refunds normally use the original payment method, in USD, unless another lawful arrangement is expressly agreed without cost to you. Your bank's posting or conversion process may affect when and how a refund appears.
Case assessment and voluntary partial refunds
We assess the facts of each case and explain the proposed remedy in writing. Depending on the issue and applicable rights, this may be repair, replacement, a price reduction or a full refund. A full refund is provided when required; assessment is not a power to reduce a refund that is legally due.
Where appropriate, we may offer a voluntary partial refund if you prefer to keep the product or agree another lawful resolution. There is no fixed percentage: 50% is an example of a possible offer, not a standard deduction. The written offer states the exact USD amount, the treatment of shipping charges and whether any return is required. A voluntary settlement takes effect only with your express acceptance. You may decline and retain the remedies available under the contract and applicable law. Mandatory consumer rights are not reduced.
Cancellation before dispatch and non-delivery
Request cancellation promptly. If an ordinary-goods order has not been dispatched, we cancel and refund it in full, subject to any applicable rights that provide greater protection. After dispatch, the appropriate withdrawal or return procedure applies; dispatch does not itself extinguish a withdrawal right. If we cannot supply your order, we inform you and arrange a full refund. Any substitute requires your agreement. Non-delivery remedies remain available.
Withdrawal by email
You may send an unequivocal withdrawal statement to GlobaltrDistribucion@gmail.com. The withdrawal page can prepare an email for you; it does not send or acknowledge a request automatically. Send the prepared statement from your email account or contact our WhatsApp agent to obtain return instructions. Any acknowledgement is sent by customer support; this website does not confirm receipt of an email.
Complaints and payment disputes
Contact us so we can investigate and explain the proposed resolution. You retain your rights to contact a payment provider, consumer authority or other competent body. You are not required to waive a legitimate payment dispute to receive a remedy you are entitled to.
Mandatory rights
These terms do not exclude or reduce mandatory consumer rights or statutory product guarantees applicable to your purchase. Where such rules provide greater protection, they prevail.