Shipping Policy
Scope and seller
This policy applies to physical goods purchased from Global Trend Distribution LLC. We coordinate supplier dispatch and remain responsible for addressing the customer's order enquiries and delivery issues.
Destinations and warehouse origin
We serve international customers in admitted destinations. International service does not mean that every product can be sold or shipped to every country. Before accepting payment, we check the requested product and destination, supplier availability, carrier coverage, import and export requirements, and whether we can fulfil the delivery and return conditions and mandatory local requirements. If we cannot, we do not accept that sale or shipment. The written quotation confirms the items and destination accepted for your order.
Under our current offer, intimate garments and swimwear, including underwear, briefs, bras and socks, are not offered for sale or delivery to Spain. Other products and destinations are considered individually before payment; no unrestricted worldwide delivery is promised.
Orders may ship from supplier warehouses in Asia or Europe. The dispatch country, delivery arrangements and return destination and costs are disclosed before payment. Declining a new order does not remove our obligations or the customer's rights for an order we have already accepted.
Delivery time
The delivery estimate is 30 days. The written quotation and order confirmation identify the applicable agreed delivery date, the start of the delivery period and the shipping arrangements. We inform you if a known issue affects that date. A customs or carrier delay does not remove any remedy available under the contract or applicable law. If delivery is not made as agreed, contact us so we can arrange a solution, which may include a new agreed date or cancellation and refund where applicable.
Shipping charges, taxes and import requirements
Shipping charges vary by product and destination and are disclosed in the quotation. The quotation states taxes or duties collected by us and explains whether destination import charges are included or payable separately. Where applicable, we disclose the customer's import obligations and known or reasonably estimable charges before payment. We do not add our own fees after payment without agreement. Mandatory rules on price disclosure and consumer charges remain applicable.
Tracking and delivery information
Tracking is provided where available for the selected service. Check your delivery address before confirming the order. If an address correction is needed, contact us promptly; any proposed extra cost is explained before it is accepted.
Missing, damaged or incorrect parcels
Contact GlobaltrDistribucion@gmail.com with your order reference. Relevant photographs may help resolve a problem, but requesting evidence does not impose an unlawful condition on your rights. We address the issue with the supplier or carrier and arrange the remedy due to you. You do not have to pursue the supplier instead of contacting us.